With hundreds of customers and thousands of users around the world, Furious Squad is a growing SaaS software company.
As part of its development, Furious is looking for a work-study Customer Success Officer.
Within the Success division, you will learn to enthusiastically support our customers in the deployment of Furious and you give them the opportunity to become our ambassadors.
We are a team with diverse and complementary skills and experiences!
Collaborative and participative approach, “solution” oriented way of thinking and involvement sought.
Customer relations, communication, relational marketing, functional and technical support, the Customer Success Officer touches on everything!
Representing customers, you will be their privileged interlocutor, responsible for supporting them in the use of our solutions at each stage (installation, training, communication, …).
You will therefore be responsible for their satisfaction, concerned with providing a high quality of service as well as a real customer experience.
Customer retention and development will be at the heart of your priorities.
But also :
Bac +3/4 level
Organized, motivated, curious, you have a good ability to adapt.
Empathetic and endowed with excellent interpersonal skills, you know how to listen to customers to meet their needs.
You know how to handle a customer problem, manage complaints and report information.
Your written expression and your spelling are impeccable.
An internship in a communication / digital agency, in a consulting firm / ESN or with a software publisher would be a plus.
The following assets will be decisive:
Do you have a sense of priorities, a team spirit, are you methodical and versatile? And you seek to enrich yourself personally and professionally?
Join our team!
To get a better idea of what we can offer you, here are some of the benefits:
Learn within a young and dynamic company! Weekly training, R&D and permanent innovation. Restaurant and mutual insurance tickets.
Position based in Paris 11th.
Work from home possible.
This position is to be filled in September 2022
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