Furious is hiring :
a work-study Customer Success Officer

Customer Success Officer - alternance

With hundreds of customers and thousands of users around the world, Furious Squad is a growing SaaS software company.

As part of its development, Furious is looking for a work-study Customer Success Officer.

Within the Success division, you will learn to enthusiastically support our customers in the deployment of Furious and you give them the opportunity to become our ambassadors.

We are a team with diverse and complementary skills and experiences!

Collaborative and participative approach, “solution” oriented way of thinking and involvement sought.

Our missions

Customer relations, communication, relational marketing, functional and technical support, the Customer Success Officer touches on everything!

Representing customers, you will be their privileged interlocutor, responsible for supporting them in the use of our solutions at each stage (installation, training, communication, …).

You will therefore be responsible for their satisfaction, concerned with providing a high quality of service as well as a real customer experience.

Customer retention and development will be at the heart of your priorities.

But also :

  • Set up and train on the Furious solution
  • Process incoming level 1 requests (telephone, email, chat)
  • Participate in product development by sharing customer feedback
  • Solve customer incidents
  • Analyze feedback from satisfaction surveys
  • Write help content for using Furious (FAQ, guide, videos)

Ideal profile

Bac +3/4 level

Organized, motivated, curious, you have a good ability to adapt.

Empathetic and endowed with excellent interpersonal skills, you know how to listen to customers to meet their needs.

You know how to handle a customer problem, manage complaints and report information.

Your written expression and your spelling are impeccable.

An internship in a communication / digital agency, in a consulting firm / ESN or with a software publisher would be a plus.

The following assets will be decisive:

  • Very good level of oral and written expression in French and English
  • Good listening skills
  • Technical knowledge

Do you have a sense of priorities, a team spirit, are you methodical and versatile? And you seek to enrich yourself personally and professionally?

Join our team!

Compensation and Benefits

To get a better idea of ​​what we can offer you, here are some of the benefits:

  • A chance to communicate your own ideas and see them have a real impact on the business.
  • Evolve into a successful and innovative business
  • Exchange with customers around the world
  • Work with a great team of recognized industry experts
  • Share your knowledge with others

Learn within a young and dynamic company! Weekly training, R&D and permanent innovation. Restaurant and mutual insurance tickets.

Position based in Paris 11th.

Work from home possible.

This position is to be filled in September 2022

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