Managing demanding customers: our tips
We know them all. Those customers who challenge everything, all the time. Who want more, faster, with less budget. Who call at 7pm for a “small urgent change”, or who drag out the validation process until they’ve eaten up all the margin. Demanding? Yes. Profitable? Not always. Avoidable? No. But the good news is that […]
How can you avoid the trap of over-equipping your branch?
CRM, project management tool, time tracking platform, financial dashboard, team messaging, invoicing software, HR tool… If your software stack feels like a poorly wired machine room… you’re not alone. In many agencies, technology has become a costly, time-consuming and, frankly, inefficient hodgepodge. What was supposed to simplify management has become a daily headache. So how […]
Proactive financial management: anticipate peak and off-peak periods
Proactive financial management enables branch managers to anticipate slack periods, secure their cash flow and steer their business with greater peace of mind. By identifying upcoming workload peaks, monitoring the right indicators and adapting your action plan in real time, you can stay in control – even when business makes waves. What are the risks […]
